Can I return my ordered item if it does not suit ?
You have a delay of 14 days from the date of reception to indicate us any problem and send back to us pro-ducts.
He must not have been worn or used, nor to have undergone of deterioration so small it is and in a state of per-fect cleanliness, the packagings of products also have to remain intact.
Damaged or incomplete articles will be neither taken back nor paid off and will have returned to you as is, at under your responsibility.
Articles are delivered with a voucher of return, which will have to be completed with the number of order. Products must have returned to their state and accompanied by the voucher on returning to the following address:
31, Boulevard du Jeu de Paume
34 000 MONTPELLIER
We recommend you to appeal to a carrier allowing to follow the sendings and to turn the goods to the address indicated above.
Keep the number of follow-up for the sending to assure you that the goods arrive safe and sound.
You can also return products directly to the shop. However, no refund can be made to the store but only via Hipay or PayPal according to your means of payment during the order.
During the refund, the postal charges of the shipping are also included.
It is not possible to return discounted products.
Can I make exchange of ordered item ?
In case of exchange we deeply recommend you to contact us within 14 days so that we put aside the product for which you wish to proceed so to the exchange from the reception of your return.
In case we could not satisfy your request, a refund will be made in the reception of the parcel.
However, if we made a mistake in your order, the expenses of return will then be taken care. In this case, contact our customer service at the address firstname.lastname@example.org to prevent us and we shall explain you the procedure. Damaged or incomplete articles will be neither taken back nor paid off and will have returned to you as is, at your under your responsibility. The sending of the new article is offered to you.
Articles are delivered with a voucher of return, if you wish an exchange, it will be necessary to indicate it on this form. For quite different questions thank you for contacting the customer service at this e-mail address: email@example.com